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Return Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at shop@sprinklerhut.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and including all accessories, manuals and components. Be sure to use an outer shipping box or mailer to send back the order; do not ship an item using only it's product box! Once complete, then mail your return to the following address:
SprinklerHUT
Attn: Returns
RMA #
350 ELDRIDGE AVE STE 4
Orange Park, FL 32073-2964
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange.
EXCEPTIONS
The following items cannot be returned or exchanged:
● Items that have been used or partially consumed
● Items that are not in their original condition
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● In the rare event that we have made a packaging error or mistake on your order we will provide a pre-paid label for return shipping
● We will provide a pre-paid label for return shipping for items that are received defective or damaged
● Except as applies to the reasons noted above, please note that fees paid for expedited shipping options are not refundable
● We are happy to accommodate warranty exchanges based on the manufacturers' warranty policy
● Items that are returned damaged or otherwise not in their original condition may be subject to a restocking fee up to 100% of the item's original purchase price
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
904-375-1470
shop@sprinklerhut.com